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Refund Policy

Last Updated: January 15, 2025

At FundooMath, we want you to be completely satisfied with our service. This Refund Policy explains our policies regarding refunds, cancellations, and billing.

1. Free Trial Period

1.1 Trial Terms

• Duration: 7 days from sign-up
• Features: Full access to all premium features
• Credit Card: Required to start trial (not charged during trial)
• Cancellation: Cancel anytime during trial with no charge
• Auto-Renewal: Automatically converts to paid subscription after 7 days

1.2 How to Cancel Your Trial

To cancel your trial and avoid being charged:

1. iOS Users: Go to Settings > [Your Name] > Subscriptions > FundooMath > Cancel Subscription
2. Android Users: Open Google Play > Menu > Subscriptions > FundooMath > Cancel Subscription
3. Timing: Cancel at least 24 hours before trial ends

2. Subscription Pricing

2.1 Monthly Subscription

• Price: $9.99 per month
• Billing: Charged monthly on the same day each month
• Auto-Renewal: Automatically renews unless cancelled

2.2 Annual Subscription

• Price: $99.99 per year
• Savings: 17% compared to monthly ($119.88/year)
• Billing: Charged once per year
• Auto-Renewal: Automatically renews unless cancelled

3. Refund Eligibility

3.1 When You Can Get a Refund

You may be eligible for a refund in the following situations:

• Within 7 Days: Full refund available within 7 days of initial purchase
• Technical Issues: If the app is not functioning as advertised and we cannot resolve the issue
• Billing Errors: If you were charged incorrectly or multiple times
• Unauthorized Charges: If someone made a purchase without your authorization
• Service Not Delivered: If you paid but did not receive access to the service

3.2 When Refunds Are NOT Available

Refunds will not be provided in the following cases:

• After 7 days from the purchase date
• For partial months of service already used
• If you simply changed your mind after using the service
• If your child didn't enjoy the app (trial period is for testing)
• If you forgot to cancel before the renewal date
• If you violated our Terms of Service

4. Refund Process

4.1 How to Request a Refund

For iOS (Apple) Purchases:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find FundooMath subscription
4. Select "Request a Refund"
5. Choose reason and submit
6. Apple will review and respond within 48 hours

For Android (Google Play) Purchases:

1. Go to play.google.com/store/account/orderhistory
2. Find FundooMath subscription
3. Select "Request a Refund"
4. Fill out the refund form
5. Google will review and respond within 48 hours

Direct from FundooMath:

• Email: refunds@fundoomath.com
• Subject: "Refund Request - [Order Number]"
• Include: Order number, email address, reason for refund
• We will respond within 2 business days

4.2 Processing Time

• Review: 1-2 business days to review request
• Approval: Email notification when approved
• Refund: 5-10 business days to appear in your account
• Method: Refunded to original payment method

5. Cancellation Policy

5.1 How to Cancel Your Subscription

You can cancel your subscription at any time:

iOS Users:

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Select FundooMath
5. Tap Cancel Subscription

Android Users:

1. Open Google Play Store
2. Tap Menu > Subscriptions
3. Select FundooMath
4. Tap Cancel Subscription

5.2 What Happens When You Cancel

• Access: You retain access until the end of your current billing period
• No Refund: No refund for the remaining time in current period
• Data: Your data is retained for 30 days after cancellation
• Reactivation: You can reactivate anytime within 30 days to restore access
• Auto-Renewal: Future charges stop immediately

6. Annual Subscription Refunds

6.1 Pro-Rated Refunds

For annual subscriptions, we offer pro-rated refunds under certain circumstances:

• First 7 Days: Full refund available
• After 7 Days: Pro-rated refund based on unused months
• Calculation: (Unused months / 12) × $99.99
• Minimum: No refund for less than 3 months remaining

6.2 Example Scenarios

Scenario 1: Cancel within 7 days

• Original charge: $99.99
• Refund: Full $99.99

Scenario 2: Cancel after 4 months of use

• Unused months: 8 months
• Refund: (8/12) × $99.99 = $66.66

Scenario 3: Cancel after 10 months of use

• Unused months: 2 months
• Refund: Not eligible (less than 3 months remaining)

7. Billing Issues

7.1 Duplicate Charges

If you were charged more than once:

• Contact us immediately at billing@fundoomath.com
• We will investigate and issue a refund if confirmed
• Refunds processed within 5 business days

7.2 Unauthorized Charges

If you notice unauthorized charges:

• Contact your bank/credit card company immediately
• Email us at security@fundoomath.com
• We will investigate and cooperate with your bank
• Consider changing your password immediately

7.3 Failed Payments

• If payment fails, we will retry 3 times over 7 days
• You will receive email notifications
• Update payment method in App Store or Google Play
• Account suspended after failed retries
• Data retained for 30 days for reactivation

8. Special Circumstances

8.1 Exceptional Refunds

We may approve refunds outside our standard policy for:

• Prolonged technical issues we couldn't resolve
• Service outages affecting multiple days
• Medical or family emergencies (documentation may be required)
• Military deployment
• Other exceptional circumstances (reviewed case-by-case)

8.2 Educational Institutions

Special terms may apply for:

• School or district licenses
• Bulk purchases
• Educational grants

Contact education@fundoomath.com for institutional pricing and refund terms.

9. Account Deletion

9.1 Deleting Your Account

To permanently delete your account:

• First, cancel your subscription (see section 5)
• Email support@fundoomath.com with "Delete Account" in subject
• We will confirm deletion within 2 business days
• All data is permanently deleted within 30 days
• No refund for remaining subscription time

10. Dispute Resolution

10.1 Contact Us First

Before disputing charges with your bank:

• Contact us at disputes@fundoomath.com
• Most issues can be resolved quickly
• Chargebacks may result in account termination
• We're committed to fair resolution

10.2 Escalation Process

1. Email customer support
2. If not resolved, request escalation to billing team
3. Final review by management within 5 business days
4. Decision is final

11. State-Specific Rights

11.1 California Residents

California law provides additional consumer protections:

• Right to cancel within 3 days of purchase
• Right to dispute charges
• Right to request deletion of data

11.2 EU Residents

EU consumers have a 14-day cooling-off period:

• Full refund available within 14 days of purchase
• No questions asked
• Waived if service fully consumed during period

12. Contact Information

For refund requests or billing questions:

FundooMath
Refunds: refunds@fundoomath.com
Billing: billing@fundoomath.com
Support: support@fundoomath.com
Website: https://fundoomath.com

Response Time: Within 2 business days (Monday-Friday, 9am-5pm EST)

13. Changes to This Policy

We may update this Refund Policy:

• Changes posted on this page with updated date
• Email notification for significant changes
• Changes do not affect pending refund requests
• Continued use constitutes acceptance

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